If for any reason you are not satisfied with your purchase, simply return it with 30 Days for an exchange or full refund. We take pride that our products is produced with exceptional standards!
HeyOptics is proud to offer free return shipping on all transceiver modules orders. We will provide the free DHL return shipping label, so that your return process is seamless and easy.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation.
How To Return An Order
Obtain the Return Shipping Authorization (RMA file): Contact usto obtain a return shipping authorization RMA file and request your free DHL return shipping label. Put your return shipping authorization RMA file in the package you are returning. (Please note that the free DHL return shipping label only applies to transceiver modules order from the US.)
Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip.
Shipment and Insurance: In order for the insurance to be valid with the use of your DHL prepaid label, you must "double box" your shipment and follow these instructions. For your convenience, we recommend using the original packaging from your order. Place the productbox inside the medium box. Place the medium box inside the larger box.
If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached HeyOptics. HeyOpticsis not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. HeyOptics is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. HeyOptics is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. All requests for refunds must be in writing via email. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our shipping procedures, please contact us without hesitation.